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How does the SILQPay integration work?

SILQPay gives your clients the option to pay invoices online via a secure payment link, streamlining collections and reducing delays. Those payments are then automatically receipted in SILQ.

SILQPay is SILQ’s integrated payment gateway that allows your clients to pay invoices online via secure payment links. It’s designed to help your practice get paid faster, reduce administration, and provide a seamless payment experience directly from SILQ-generated invoices.

Powered by Pin Payments, SILQPay is PCI DSS compliant and uses bank-grade encryption, ensuring that all payment information is handled securely and in line with Australian financial regulations.

Why Use SILQPay?

  • Faster Payments: Clients can pay instantly via credit card or bank transfer using a secure link in their invoice.

  • Real-Time Receipting: SILQ automatically records payments as they’re made — no double entry required.

  • Improved Client Experience: A simple, professional payment process reduces friction and speeds up collections.

  • Fully Integrated: SILQPay works natively within SILQ, with no need for external invoicing or payment platforms.

  • Security & Compliance: Managed by Pin Payments, SILQPay is PCI DSS compliant and meets all major data security standards.

How to Set Up SILQPay

Setting up SILQPay is quick and typically takes 1–2 business days for approval.

Step 1: Apply for SILQPay

Complete the application form via Pin Payments: https://pinpayments.com/get-started/silq

You’ll need to provide:

  • Contact information

  • Company details (including ABN)

  • Business information

  • Website URL

  • Bank account details (for settlement)

  • Director identity verification (e.g. driver's licence)

Step 2: Verification

Pin Payments will verify your business and identity. Once approved, you’ll receive access to your own Pin Payments dashboard.

Step 3: Retrieve Your API Key

  1. Log into your Pin Payments account

  2. Go to: https://dashboard.pinpayments.com/api_keys

  3. Copy your Live Secret API Key

Step 4: Connect to SILQ

  1. Log into SILQ

  2. Navigate to System Settings

  3. Go to Integrations > SILQPay

  4. Paste your Live Secret API Key into the Payment API Key field - (red box below)


  5. Choose who pays the fee - You can decide to absorb the fee or you can pass the fee onto the client (see the blue box in above image)
  6. You can add a description to the link that will be displayed on the email to the client - (see the purple box in above image) for example - Please click on this link to pay your invoice online
  7. The checkboxes highlighted in green above give you options in how you would like your invoice to display when the client clicks on the link. Only tick those that are relevant to your practice, however we suggest at a minimum the invoice details option is checked

  8. Save your changes — you’re now connected!

 

How to add SILQPay as a payment option in your invoice 

This will only work if you are using our SILQ internal invoice template. If your invoice template is currently a word document, please call the support desk or refer to this article to update it.

To access the invoice template settings:

  1. In the top right hand corner, click on the dropdown and click on system settings.
  2. On the left hand side, under Templates, click on Invoice Templates
  3. Click on Edit to edit the default template (If you would like to create a new template, click on new)
  4. You will be presented with the following window:
  5. Scroll down to the remittance section and expand it
  6. Find the option that says - Show Credit Card Option and toggle this on
  7. Press update
  8. SILQ will now automatically show this on the invoice in the remittance section. See below what it will look like:

How SILQPay Works in Practice - 

  1. Use the above steps to ensure it is connected and your invoice template will include SILQpay as a payment option.
  2. Generate an invoice you would like to send to a client.
  3. When reviewing the invoice, you should see the XXXXX
  4. When a client clicks the payment link, they’ll be taken to a secure payment page branded with your practice’s details.
  5. The link will be specific to that invoice only and will be unique each time it is generated for different invoices.
  6. They will have the option to pay via Mastercard, VISA, AMEX and International Credit Cards.
  7. Payments are processed in real time and settled to your nominated bank account within 2 business days, automatically.
  8. Once paid, SILQ receives a notification that it is paid and automatically creates a receipt for that payment, marking it as paid in SILQ - meaning there is no manually entry required!

Security & Compliance

SILQPay is built on the Pin Payments platform, which is:

  • PCI DSS compliant

  • Hosted in Australian data centres

  • Uses TLS/SSL encryption for all transactions

Each payment is processed securely with no sensitive card details stored in SILQ.

Need Help?

If you need assistance with setting up SILQPay, contact:

  • Your SILQ Onboarding Manager, or

  • The SILQ Helpdesk

We’re here to support you every step of the way.